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Introduction:
The Office of Information Technology at the University of Maryland provides
centralized data protection services for university departments and affiliates. OIT's
data protection service is hosted by IBM's Tivoli Storage Manager (TSM), an
enterprise backup and archive software suite that provides data protection for standard
files and applications on many leading operating platforms, including Linux,
Solaris, Windows, Netware and OS X. When backing up using OIT's central
service, protected data is backed up directly to disk incrementally every night.
An additional copy of the data is then copied to an alternate location away from
the main backup server in OIT's primary data center. In this manner, data
protected by TSM is located in two different physical locations and each copy is
available for any restore need.
Our institutional data is one of our most critical resources and it grows
dramatically each year. We are pleased to offer this service to university
departments and affiliates at a very reasonable price.
Registration for the backup service is restricted to University of Maryland
departmental and affiliate servers and faculty/staff workstations. Student
workstations and non-University machines will not be eligible for backup
service. We will continually expand our data protection services to meet the growing needs of the
University. We will also review our cost model annually and adjust it
accordingly to account for technological capacity improvements and to take
advantage of the economies of scale we hope to realize with expansion. For
more information on backup retention plans and current billing rates, please see
our service information page.
This site is a starting point for consolidating documentation
for the TSM-based OIT data protection service. Please refer to this site for updates concerning
the OIT backup service at
the U. of Maryland. For more information on the technical and administrative
aspects of OIT's backup service you can e-mail the Enterprise Storage and Backup
group
at backups-help@umd.edu.
News:
04/02/2008
To all OIT TSM-based backup service customers:
On Monday, April 7th 2008, the OIT Storage and Backup group will change the way
we track and store requests for service. On that date, we'll
begin using Request, a system designed specifically to handle service tickets.
The Request system has been in use within OIT for many years,
and it will help us track issues through to resolution, a feature that our
email reflector,
backups-help@umd.edu, cannot do.
What does this change mean to you? Email sent to
backups-help@umd.edu will automatically open a new service ticket within
Request. Your ticket
will be assigned to a member of our group, and responses will take the form of
email, just as they do now. To update a ticket, simply reply to
the email generated by the Request system. Request will automatically keep track
of all updates--yours and ours--until the ticket is closed.
When responding, there is no longer any need to include the text of earlier
messages in your email. The Request system stores the entire
message thread in its ticket database, and it will continue to supply this text
in all messages for the life of the ticket. Closed tickets can
be reopened simply by replying to the ticket (once again, without including old
text).
In summary, please continue to use
backups-help@umd.edu to send technical and administrative questions
regarding OIT's backup services.
We believe that the ability of the Request system to perform ticket management
and tracking will result in better service overall. Please
use this same address to share any questions or concerns.
Thank you,
Enterprise Storage and Backup Group
Office of Information Technology
University of Maryland
News Archive
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